.page-faq {
  --faq-border: rgba(234, 246, 242, 0.12);
  --faq-border-strong: rgba(0, 196, 106, 0.42);
  --faq-panel: linear-gradient(180deg, rgba(22, 36, 58, 0.78), rgba(16, 27, 45, 0.92));
  --faq-panel-soft: rgba(16, 27, 45, 0.66);
  --faq-shadow: 0 24px 52px -34px rgba(88, 246, 232, 0.6);
  --faq-gap: clamp(16px, 2.4vw, 26px);
  color: var(--cold);
  overflow-wrap: break-word;
}

/* ---------- hero ---------- */
.page-faq .faq-hero {
  padding: clamp(26px, 5vw, 60px) 0 clamp(20px, 3vw, 34px);
  display: grid;
  gap: 16px;
  max-width: 1000px;
}

.page-faq .faq-hero .crumbs {
  font-size: 12px;
  letter-spacing: 0.12em;
  color: var(--mist);
}

.page-faq .faq-hero .crumbs a {
  color: var(--mist);
  text-decoration: none;
  border-bottom: 1px solid transparent;
  transition: color 0.25s var(--ease), border-color 0.25s var(--ease);
}

.page-faq .faq-hero .crumbs a:hover {
  color: var(--cyan);
  border-color: var(--cyan);
}

.page-faq .faq-hero .crumbs .crumbs__sep {
  margin: 0 8px;
  color: rgba(148, 163, 168, 0.55);
}

.page-faq .faq-hero .eyebrow {
  margin: 0;
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: 0.22em;
  color: var(--green);
}

.page-faq .faq-hero__title {
  margin: 0;
  max-width: 22ch;
  color: var(--cold);
}

.page-faq .faq-hero__lede {
  margin: 0;
  max-width: 62ch;
  color: var(--mist);
  font-size: clamp(15px, 1.15vw, 17px);
  line-height: 1.9;
}

.page-faq .faq-hero .tag-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 2px;
}

.page-faq .pill {
  transition: border-color 0.25s var(--ease), background 0.25s var(--ease), transform 0.25s var(--ease);
}

.page-faq .pill:hover {
  transform: translateY(-2px);
  border-color: var(--cyan);
}

/* ---------- intro / steps ---------- */
.page-faq .faq-intro {
  padding: clamp(20px, 3.4vw, 40px) 0 clamp(24px, 4vw, 52px);
  border-top: 1px solid var(--faq-border);
  scroll-margin-top: calc(var(--topbar-h) + 24px);
}

.page-faq .faq-group__num {
  font-family: var(--font-mono);
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.2em;
  color: var(--green);
}

.page-faq .faq-group__title {
  margin: 0;
  font-size: clamp(1.35rem, 2.5vw, 2rem);
  font-weight: 300;
  letter-spacing: 0.05em;
  line-height: 1.25;
  color: var(--cold);
}

.page-faq .faq-group__lead {
  margin: 8px 0 0;
  max-width: 60ch;
  color: var(--mist);
  font-size: 15px;
  line-height: 1.85;
}

.page-faq .faq-intro__head {
  display: grid;
  gap: 8px;
  margin-bottom: clamp(20px, 3vw, 34px);
}

.page-faq .steps {
  list-style: none;
  margin: 0 0 clamp(24px, 3.4vw, 42px);
  padding: 0;
  display: grid;
  gap: 14px;
}

.page-faq .step {
  position: relative;
  padding: 22px 22px 24px;
  border: 1px solid var(--faq-border);
  border-radius: var(--r-lg);
  background: var(--faq-panel-soft);
  transition: border-color 0.3s var(--ease), transform 0.3s var(--ease), box-shadow 0.3s var(--ease);
}

.page-faq .step::after {
  content: "";
  position: absolute;
  inset: auto 22px 0 22px;
  height: 2px;
  border-radius: 2px;
  background: linear-gradient(90deg, var(--green), var(--cyan));
  opacity: 0.35;
  transition: opacity 0.3s var(--ease);
}

.page-faq .step:hover {
  transform: translateY(-4px);
  border-color: var(--faq-border-strong);
  box-shadow: var(--faq-shadow);
}

.page-faq .step:hover::after {
  opacity: 0.9;
}

.page-faq .step__dot {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 40px;
  height: 40px;
  border-radius: var(--r-pill);
  border: 1px solid rgba(88, 246, 232, 0.45);
  background: radial-gradient(circle at 30% 25%, rgba(0, 196, 106, 0.35), rgba(7, 11, 18, 0.9));
  color: var(--cyan);
  font-size: 14px;
  font-weight: 700;
  letter-spacing: 0.06em;
}

.page-faq .step__title {
  margin: 14px 0 8px;
  font-size: 1.08rem;
  font-weight: 500;
  letter-spacing: 0.03em;
  color: var(--cold);
}

.page-faq .step__text {
  margin: 0;
  color: var(--mist);
  font-size: 14.5px;
  line-height: 1.85;
}

/* ---------- figure ---------- */
.page-faq .faq-fig {
  margin: 0;
  border: 1px solid var(--faq-border);
  border-radius: var(--r-lg);
  overflow: hidden;
  background: var(--stand);
}

.page-faq .faq-fig img {
  display: block;
  width: 100%;
  height: auto;
  object-fit: cover;
}

.page-faq .faq-fig__cap {
  padding: 12px 18px 14px;
  font-size: 12.5px;
  letter-spacing: 0.08em;
  color: var(--mist);
  border-top: 1px solid var(--faq-border);
  background: rgba(7, 11, 18, 0.45);
}

.page-faq .faq-fig--wide {
  margin-top: clamp(4px, 1vw, 12px);
}

/* ---------- .page-faq layout ---------- */
.page-faq .faq-body {
  display: grid;
  gap: clamp(26px, 4vw, 48px);
  padding-top: clamp(26px, 4vw, 52px);
  padding-bottom: clamp(40px, 7vw, 110px);
  border-top: 1px solid var(--faq-border);
}

.page-faq .faq-index {
  align-self: start;
  padding: 18px;
  border: 1px solid var(--faq-border);
  border-radius: var(--r-lg);
  background: rgba(16, 27, 45, 0.55);
}

.page-faq .faq-index__cap {
  margin: 0 0 12px;
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: 0.2em;
  color: var(--green);
}

.page-faq .faq-index__list {
  list-style: none;
  margin: 0 0 16px;
  padding: 0;
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.page-faq .faq-index__list li {
  margin: 0;
}

.page-faq .faq-index__link {
  display: block;
  padding: 8px 13px;
  border: 1px solid var(--faq-border);
  border-radius: var(--r-pill);
  font-size: 13px;
  color: var(--mist);
  text-decoration: none;
  transition: color 0.25s var(--ease), border-color 0.25s var(--ease), background 0.25s var(--ease);
}

.page-faq .faq-index__link:hover,
.page-faq .faq-index__link:focus-visible {
  color: var(--cold);
  border-color: var(--line-cyan);
  background: rgba(88, 246, 232, 0.08);
}

.page-faq .faq-index__cta {
  display: inline-flex;
  width: 100%;
  justify-content: center;
}

.page-faq .faq-main {
  min-width: 0;
  display: grid;
  gap: clamp(34px, 5vw, 68px);
}

/* ---------- qa groups ---------- */
.page-faq .qa-group {
  scroll-margin-top: calc(var(--topbar-h) + 24px);
}

.page-faq .qa-group__head {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 12px;
  margin-bottom: 6px;
}

.page-faq .qa-list {
  margin-top: 16px;
  display: grid;
  gap: 10px;
}

.page-faq .qa {
  border: 1px solid var(--faq-border);
  border-radius: var(--r-md);
  background: var(--faq-panel);
  overflow: hidden;
  transition: border-color 0.3s var(--ease), box-shadow 0.3s var(--ease), background 0.3s var(--ease);
}

.page-faq .qa:hover {
  border-color: rgba(0, 196, 106, 0.4);
}

.page-faq .qa[open] {
  border-color: var(--line-cyan);
  box-shadow: var(--faq-shadow);
}

.page-faq .qa__q {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  padding: 17px 20px;
  cursor: pointer;
  list-style: none;
  font-size: 1rem;
  font-weight: 500;
  line-height: 1.65;
  letter-spacing: 0.01em;
  color: var(--cold);
  transition: color 0.25s var(--ease), background 0.25s var(--ease);
}

.page-faq .qa__q::-webkit-details-marker {
  display: none;
}

.page-faq .qa__q:hover {
  background: rgba(88, 246, 232, 0.05);
}

.page-faq .qa__q::after {
  content: "+";
  margin-left: auto;
  flex: none;
  font-family: var(--font-mono);
  font-size: 1.15rem;
  line-height: 1.3;
  color: var(--cyan);
  transition: transform 0.3s var(--ease), color 0.3s var(--ease);
}

.page-faq .qa[open] .qa__q {
  color: var(--cyan);
}

.page-faq .qa[open] .qa__q::after {
  transform: rotate(45deg);
}

.page-faq .qa__a {
  padding: 0 20px 20px;
  color: var(--mist);
  font-size: 14.6px;
  line-height: 1.9;
}

.page-faq .qa__a p {
  margin: 0;
}

.page-faq .qa__a p + p {
  margin-top: 10px;
}

.page-faq .faq-link {
  color: var(--cyan);
  text-decoration: none;
  border-bottom: 1px solid rgba(88, 246, 232, 0.45);
  transition: border-color 0.25s var(--ease), color 0.25s var(--ease);
}

.page-faq .faq-link:hover {
  color: var(--green);
  border-color: var(--green);
}

/* ---------- device split ---------- */
.page-faq .device-split {
  margin-top: 18px;
  display: grid;
  gap: var(--faq-gap);
}

.page-faq .device-split .qa-list {
  margin-top: 0;
}

/* ---------- stat strip ---------- */
.page-faq .stat-strip {
  margin-top: 18px;
  display: grid;
  gap: 10px;
  padding: 16px 18px;
  border: 1px solid var(--faq-border);
  border-radius: var(--r-lg);
  background: linear-gradient(120deg, rgba(0, 196, 106, 0.14), rgba(88, 246, 232, 0.06) 55%, rgba(16, 27, 45, 0.5));
}

.page-faq .stat-strip .stat {
  display: flex;
  align-items: baseline;
  gap: 10px;
}

.page-faq .stat-strip .stat__num {
  font-family: var(--font-mono);
  font-size: clamp(1.5rem, 3vw, 2.1rem);
  font-weight: 700;
  letter-spacing: 0.02em;
  color: var(--cyan);
}

.page-faq .stat-strip .stat__label {
  font-size: 13px;
  color: var(--mist);
  letter-spacing: 0.04em;
}

/* ---------- rate grid ---------- */
.page-faq .rate-grid {
  margin-top: 18px;
  display: grid;
  gap: 12px;
}

.page-faq .rate {
  position: relative;
  padding: 20px 18px 18px;
  border: 1px solid var(--faq-border);
  border-radius: var(--r-lg);
  background: var(--faq-panel-soft);
  transition: border-color 0.3s var(--ease), transform 0.3s var(--ease), box-shadow 0.3s var(--ease);
}

.page-faq .rate::before {
  content: "";
  position: absolute;
  top: 0;
  left: 18px;
  width: 46px;
  height: 3px;
  border-radius: 0 0 3px 3px;
  background: linear-gradient(90deg, var(--green), var(--cyan));
}

.page-faq .rate:hover {
  transform: translateY(-4px);
  border-color: var(--line-cyan);
  box-shadow: var(--faq-shadow);
}

.page-faq .rate__region {
  margin: 6px 0 6px;
  font-size: 1.02rem;
  font-weight: 500;
  letter-spacing: 0.04em;
  color: var(--cold);
}

.page-faq .rate__cur {
  margin: 0 0 10px;
  font-family: var(--font-mono);
  font-size: 0.92rem;
  font-weight: 600;
  letter-spacing: 0.08em;
  color: var(--cyan);
}

.page-faq .rate__note {
  margin: 0;
  font-size: 13.5px;
  line-height: 1.8;
  color: var(--mist);
}

/* ---------- checklist ---------- */
.page-faq .checklist {
  list-style: none;
  margin: 18px 0 0;
  padding: 0;
  display: grid;
  gap: 10px;
}

.page-faq .checklist__item {
  display: flex;
  gap: 14px;
  padding: 16px 18px;
  border: 1px solid var(--faq-border);
  border-radius: var(--r-md);
  background: rgba(16, 27, 45, 0.5);
  transition: border-color 0.3s var(--ease), transform 0.3s var(--ease);
}

.page-faq .checklist__item:hover {
  border-color: rgba(0, 196, 106, 0.4);
  transform: translateX(3px);
}

.page-faq .checklist__mark {
  flex: none;
  width: 10px;
  height: 10px;
  margin-top: 8px;
  border-radius: var(--r-pill);
  background: var(--green);
  box-shadow: 0 0 0 4px rgba(0, 196, 106, 0.14);
}

.page-faq .checklist__title {
  margin: 0 0 4px;
  font-size: 0.98rem;
  font-weight: 500;
  color: var(--cold);
}

.page-faq .checklist__text {
  margin: 0;
  font-size: 14px;
  line-height: 1.85;
  color: var(--mist);
}

/* ---------- escalate ---------- */
.page-faq .escalate {
  margin-top: clamp(20px, 3vw, 30px);
  padding: clamp(20px, 3vw, 30px);
  border: 1px solid rgba(255, 90, 54, 0.34);
  border-radius: var(--r-xl);
  background: linear-gradient(135deg, rgba(255, 90, 54, 0.14), rgba(16, 27, 45, 0.72) 62%);
  display: grid;
  gap: 18px;
}

.page-faq .escalate__title {
  margin: 0 0 8px;
  font-size: clamp(1.1rem, 2vw, 1.4rem);
  font-weight: 400;
  letter-spacing: 0.04em;
  color: var(--cold);
}

.page-faq .escalate__text {
  margin: 0;
  max-width: 62ch;
  font-size: 14.6px;
  line-height: 1.9;
  color: var(--mist);
}

.page-faq .escalate__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.page-faq .escalate__actions .btn {
  text-decoration: none;
}

/* ---------- responsive ---------- */
@media (min-width: 620px) {
  .page-faq .steps {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .page-faq .stat-strip {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .page-faq .rate-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (min-width: 900px) {
  .page-faq .steps {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    position: relative;
  }

  .page-faq .steps::before {
    content: "";
    position: absolute;
    top: 42px;
    left: 14%;
    right: 14%;
    height: 2px;
    background: linear-gradient(90deg, rgba(0, 196, 106, 0), rgba(0, 196, 106, 0.8), rgba(88, 246, 232, 0.9), rgba(0, 196, 106, 0));
    opacity: 0.5;
  }

  .page-faq .device-split {
    grid-template-columns: minmax(0, 0.85fr) minmax(0, 1.15fr);
    align-items: start;
  }

  .page-faq .escalate {
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: center;
  }
}

@media (min-width: 1024px) {
  .page-faq .faq-body {
    grid-template-columns: 244px minmax(0, 1fr);
    gap: clamp(34px, 4vw, 62px);
  }

  .page-faq .faq-index {
    position: sticky;
    top: calc(var(--topbar-h) + 22px);
  }

  .page-faq .faq-index__list {
    flex-direction: column;
    gap: 4px;
  }

  .page-faq .faq-index__link {
    border-radius: var(--r-md);
    border-color: transparent;
    padding: 9px 12px;
  }

  .page-faq .rate-grid {
    grid-template-columns: repeat(4, minmax(0, 1fr));
  }
}

@media (min-width: 1280px) {
  .page-faq .faq-hero__title {
    max-width: 26ch;
  }
}